Complaint Details

Status	:	Closed
Complaint No	:	0003806/2013
Category	:	Telecom
Date	:	21-03-2013
Subject Line	:	Vodafone change of plan has taken over 12 days
Complainant	:	Varun Reddy
Address	:	8-2-331/3, Road No. 3
Complainee	:	Infosun Technologies Pvt. Ltd.
Address	:

Complaint Details
I have been trying to get Vodafone to change the plan on one of our numbers (9885022111) to the 299 Per Sec plan which is listed on their website.

When I spoke to customer service initially around Mar 6th they told me that the request has been taken and the plan will be changed along with some of the other changes that I requested wihin 4 hours.

I spoke to them the next morning and they told me that one of the changes was made and they flatly denied any other change requests. They canceled the 0.50 paise STD along plan which would not have been necessary had I moved to the new plan.

I requested them to listen to the recorded conversation assuming that they have one and they asked me to specify the changes. After I specified them they said that the plan I was requesting was not a normal plan (whatever that means) and that I should goto the Vodafone store. I asked them to reactivate the 50 paise STD plan in the mean time so that I dont may extra for STD. For this they wanted to change me the full cost of the plan and not pro ratta. This was a way of making additional money while I waited for my plan to be changed.

I thought that going to the store was highly irregular but I sent my person there. They said that since this is in the name of a company please email corporate care from a company email id. I got this done.

They got back with a cryptic mail about contacting our relationship manager. We emailed back asking for contact details of this unknown relationship manager who never bothered contacting us or making him self known in someway.

They gave as an email address and no phone number for this manager. We emailed him on friday and have not received an acknowledgement forget a plan change.

I cannot believe that I have to jump through so many hoops to get my plan change. This is highly un ethical behavior.

I had problems with Vodafone 2 months ago as well during a port.

I think that their customer service which was the best in the industry not one year ago has become very very poor.

Vodafone Customers since 2003/2004

Varun Reddy

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