Complaint Details

Status	:	Closed
Complaint No	:	0003808/2013
Category	:	Consumer Goods
Date	:	21-03-2013
Subject Line	:	Cheated and poor Service
Complainant	:	Vinod Pandita
Address	:	F-1,4/211, Vaishali
Complainee	:	Whirlpool
Address	:

Complaint Details
Dear Team,

I had purchased Whirlpool Refrigerator in 6-7 years back and it worked fine for 3 years.

Then it started giving problems of auto defrost. I started logging complaints to whirlpool and they advised that it has blocked drainage pipe.Whirlpool technicians just poured hot water from inside the refrigerator and said that it shall not happen again.

But the problem continued and still persists. Every-time technician would come and would do the same process of hot water.I continued to ask technicians if there is problem with the part pls replace but they said its absolutely fine.

Recently (Oct 12)one of the technician (same technician who used to say that there is no fault in any part) visited and replaced one part which they call as " BIOMETAL" and said that it will no solve problem for ever and this part has warranty of 6 months.

But recently (in March 13) problem has started again (i.e. water leakage inside the fridge) and I lodged complain with Whirlpool customer care and technician visited. He said that there the problem has nothing to do with Bio-metal, so I asked if it is not associated with Bio-metal then why you people have changed the part even if it is associated then pls replace the part. The technician said that he need to confirm with service centre and shall come back. But he has never came back.

In summary I have been paying service charge approximately Rs 395 per visit so many times plus Bio-metal part Charges (Rs 850) for the problem mentioned above but still the problem is not resolved yet.

I request you please help me to get my things done or take some legal action or what action I can take against the company.

Moreover whirlpool provided the number of Branch Coordinator Mr. Kapil- 8527220634 and Service Centre No- 9212014852.

Mr. kapil is not at all bothered to pickup his phone and service centre no is switched off.


Few Complain Numbers for reference:

1. Latest Complaint Numbers ;
GB0313005899 - Registered on 15-March-2013
GB0313007073 - Registered on 19-March-2013
GB1012006313- Registered on 20-Oct-2012 ( when Bio-metal was changed)
GB0912003334- Registered on 08-Sep-2012
GB0312000492- Registered on 02-March-2012

Above complaints are for same problem i.e. Defrost issue and water leakage inside the refrigerator.


Thanks & regards,
Vinod Pandita
+91 9818 404 509

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