Complaint Details

Status	:	Closed
Complaint No	:	0003825/2013
Category	:	Automobile
Date	:	22-03-2013
Subject Line	:	Issue with HDFC & Mahavir Auto Mercedez Car Dealer in Hyd
Complainant	:	Raj Donekal
Address	:	7b, Pearl Village, Kondapur, Hyderabad-20
Complainee	:	Aadishwar Auto & HDFC Bank
Address	:	Hyderabad

Complaint Details
I have booked Merc ML 250 in Oct12 and got commitment from Dealer to deliver the car within 2 months with a promise to deliver car by 12-Nov.
My Car Loan was processed by HDFC and I have clearly informed DSA (Sangam) of HDFC not to disburse loan till I approve. However HDFC disbursed loan in 1st week of Nov12 with out my approval and dealer has accepted the loan. When I spoke with Sangam on loan disbursement, he mentioned that HDFC by mistake disbursing the loan. Since Loan has been disbursed, HDFC started to charge EMI of 60K from Dec12.
I have been following up with Merc Dealer and as well as Merc India for car delivery and have been getting false commitments from Merc that car would be delivered on 12-Nov, then end of Nov12 , then 25-Dec , then end of Jan and then Feb13.
I got frusated and cancelled car on 5-Jan-13.
I personally met Aadishwar Auto Dealer Managing Director and also spoke with Merc India and also peronally met HDFC Auto Loan City Head Vijay Verma and explained about issues I faced. As on date I got only my part payment refunded back to me by Aadishwar Auto but not the EMI .

I request your intervention to sort this issue and get back my EMI which I paid in Dec amounting to 60K , along with interest and also the interest on part payment of 5 Lacks which I paid to Aadishwar Auto on 2-Nov ( which was refuned on 11-Jan without interest).

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