Complaint Details

Status	:	Closed
Complaint No	:	0003848/2013
Category	:	Telecom
Date	:	23-03-2013
Subject Line	:	Regarding Poor Customer Care Services of MTS
Complainant	:	Rahul Borkar
Address	:	5259, 2nd Floor, Kolhapur House,
Complainee	:	Sistema Shyam TeleServices Limited
Address	:	A-194, Phase – I, Okhla Industrial Area, New Delhi – 110020

Complaint Details
This complaint is regarding the telecom service provider MTS. I use MTS dongle(8459944156) for internet access. For the past 5-6 days I have not been able to access internet because of some technical problem. First I tried MTS customer care web chat but they were unable to help me. Next I tried to call the customer care number 9136-955-955. The customer care noted my complaint and told me that a technical executive would call my number by 3 pm the same day(Complaint No: C1350899597). I was also told that I need to recharge as well. I recharged for Rs 999. Even then the data card was not working. I waited for 3 days to see if the MTS technical team would call me. When they did not call I visited the MTS store (D-8, Kamla Nagar, New Delhi-07). I was told that there is a hardware problem of the data card and I need to visit a store in Netaji Subhash Place, New Delhi which is far from my house. Also they told me that the card will need to be replaced and I would not be able to use the old plan in the new card. So, I got to know that my Rs 1000 were totally wasted. This is sheer lack of customer support from MTS side. It's been a week now since I have used the data card and I have wasted a lot of time and energy just to talk to the MTS customer care without much avail.

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