Complaint Details

Status	:	Closed
Complaint No	:	0003917/2013
Category	:	Telecom
Date	:	27-03-2013
Subject Line	:	Renewal of Message Pack
Complainant	:	Yuvraj R. Tidame
Address	:	At/Post Girnare, Tal-Dist Nashik
Complainee	:	Reliance GSM Mobile
Address	:

Complaint Details
Respected sir/madam,
I'm a reliance customer since 3-4 years (Mobile no 8956625552). I have been activated a sms pack of Rs. 19/- two years ago. Last month i had a problem of "auto renewal", after requesting a lot times this problem was solved but now again the same thing is happening. The message pack supposed to be renewed on 25th march. But it doesn't...! I called customer care before 25th march (on 23rd and 24th) to ensure that whether it will be renew or not, that time they said, it will be renewed up to 25th march. Today when i contact them about it, they are just telling that this pack is not available anymore...! Actually it should be available for old customers because it is available of old customers only...! Some of my friends are using this plan....! The most horrible thing is they just deactivated my message pack,,,! It’s horrible because unless i request to deactivate it, it won’t have to be...!
So please solve my problem....!

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