Complaint Details

Status	:	Resolved
Complaint No	:	0004014/2013
Category	:	Telecom
Date	:	02-04-2013
Subject Line	:	Fraudulent billing / charges
Complainant	:	Madhusudan Magaji
Address	:	No. 7, Santhusapet, Chikpet cross
Complainee	:	Tata Docomo
Address	:

Complaint Details
I had a corporate photon connection between October 2010 to September 2011. The details are below:

Name - Madhusudan Magaji
Account number - 907368362
Photon Connection number - 9243208856
The charges of about Rs. 6000/- were fully incurred by me and was partly reimbursed by my employer M/s Ernst and Young Pvt Ltd. The entire sum was paid in advance (bill enclosed) for a period of one year. After the expiry of one year, there was no intimation from Tata Docomo company regarding continuation of the data plan. It was automatically renewed without explicit consent from my end, either over phone or email.

Subsequently on 12 November 2012, I received a bill from Tata Docomo for a sum of about Rs. 4700/- specifying it as one time charges. On enquiry with their customer care, I was not given satisfactory explanation regarding the nature of these charges. Thereafter, I started receiving reminder calls from your personnel seeking payment. None of the customer care executives were able to explain the nature of these charges nor show any evidence of a go ahead from my side for continuation of the plan. I spoke to one Mr. Manjunath from Tata Docomo company and cleared him my stance. All calls for payment were stopped post that.

On Saturday, 14 March 2013 I got a call from one Mr. R.K. Sharma who represented himself as a lawyer on behalf of the Tata Docomo and requested me to make the payment before they could initiate legal action. I was told that legal action would be initiated and charges of Rs. 25,000/- would be slapped on me if the payment was not made in the next 2 hours. In order to avoid legal consequences, I remitted the amount of Rs. 4692/- the very same day (receipt enclosed).

I have the following concerns:
a. When there was no intimation from your side to continue the plan or any confirmation from my end in this regard, why was the plan continued? Why was I billed for something I had never requested for or used?
b. Why was the nature of charge not explained despite the numerous calls received from your recovery personnel?

I intend to recover the money remitted along with damages if I do not get a refund of the amount paid.

Please find the following documents attached for your perusal:
a. Bill received from Docomo at the time of opting for the plan
b. Bill received one year later for the disputed amount
c. Receipt for the payment of disputed amount

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