Complaint Details

Status	:	Closed
Complaint No	:	0004016/2013
Category	:	Travel
Date	:	02-04-2013
Subject Line	:	Fraud in giving Refund against Cancellation of Flight Ticket
Complainant	:	Prasad Shah
Address	:	10-2/C,Sakthi Murugan Complex,Nr.AVR Circle
Complainee	:	Makemytrip.com
Address	:	243 SP Infocity, Udyog Vihar Phase I

Complaint Details
Dear Sir,

I made a reservation for three people including me for travelling back from Medan,Indonesia to Chennai,India on makemytrip on Malaysian Airlines. Makemytrip booking ID was NN261082929412 DT.30.10.2012 (Travelling Date: 13.10.2012) value: Rs.40726, which is a refundable ticket and clearly written on eticket of makemytrip and made full payment. Due to certain circumstances I had to cut down my trip and returned to India on 10th of December and on 11th of December, I called Makemytrip.com to cancel my above flight ticket. They confirmed cancellation and send me Refund Slip on 13th of December, 9oclock in the morning. Deducting Rs.20500 from total amount as Cancellation Fee and Balance amount of Rs.20226 to be refunded within 7 working days.

On 15th of December, I also received an email again that we are working on your case with above ref. number and it will resolved soon.

I got busy and I forgot this issue and due to busy work I forgot whether I received refund or not. During our Accounting Year closing on 31st March, my accountant pointed me out that the refund payment has not been made till now.

So I called up makemytrip customer care and asked for this querry of non-receipt of refund, but the lady took extremely long time and didnt give any reply, so I wrote an email asking for refund immediately as it's been over 3 months now.

Surprisingly on 2nd of April, I received reply that this is a non-refundable ticket and they have already told me by phone that this is a non refundable ticket. I was stunned to hear this reply.

I have been most loyal customer to makemytrip and I used to book almost every month domestic and international flight tickets for me and my family and I never expected that this comapny is such big fraud.

I dont care about money, but I cannot tolerate such fraud policies.

I will take legal action and will teach a lesson to such fraudsters.

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