Complaint Details

Status	:	Resolved
Complaint No	:	0004023/2013
Category	:	Travel
Date	:	02-04-2013
Subject Line	:	Fraud and Overcharging
Complainant	:	Sameer Vig
Address	:	550, Double Storey, New Rajinder Nagar
Complainee	:	Cleartrip.com
Address	:

Complaint Details
I had booked a ticket for my friend under the ClearTrip ID 1303092695 and PNR No. XNLZN8 on 9th March, 2013 for travel on 12 April, 2013 which was from Delhi to Milan via Brussels and back. This ticket was booked for a Premium Economy class on Cleartrip for Rs. 81,167/- which was much more expensive than the Economy Class on your website. After I got a PNR Number I checked up the corresponding websites and also called Jet Airways and Brussels Airlines and they said that my Tickets had been booked in ECONOMY Class as THERE IS NO PREMIUM ECONOMY Class on these airlines.
I called up Cleartrip and after talking to Mr. Pritam, got the tickets cancelled and was assured that Cleartrip would talk to the airlines and get me a full refund for my ticket. It has been close to 15 days and I get a standard reply from Cleartrip that they would revert to me within 48 hours. The issue still has not been resolved and the amount of Rs. 81,167 is still with Cleartrip.
This is a clear case of cheating and fraud on the part of Cleartrip as they have sold me tickets for a class that does not exist in the Airlines and I have been overcharged for the same. I am thoroughly disgusted with Cleartrip on their highly unprofessional behaviour in this case. I would not suggest Cleartrip to anybody as the site is clearly cheating people by selling tickets of classes which do not exist and fooling the customers by overcharging for the same.

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