Complaint Details

Status	:	Closed
Complaint No	:	0004066/2013
Category	:	Non-Compliance
Date	:	04-04-2013
Subject Line	:	Non compliance of maintaining customer support e-mail address & phone numbers
Complainant	:	Gopinath Sankaralingam
Address	:	F-2, Subiksha, Plot No:53, VGP Dr. Vimala Nagar 3rd Street
Complainee	:	Digipower Battery ( Now part of Okaya Group)
Address	:

Complaint Details
Dear Anwar / Mr. Rajesh Gupta,
Please find the attached earlier e-mail sent on 9th April 2012 to info@digipower.com.
The E-mail ID got bounced. It is because of your company's fault & there is no automatic mail re-direction from the above said e-mail address to your present maintaining customer service address.

We spent these many time in finding out the status of Digipower . After so much of time spent on the web & research we found that Okaya Power Limited is the parent company of Digipower.

It is because of your negligence, right now as a customer I am on tremendous trouble & you fellows not even have a courtesy to respond customer queries by calling them over phone

As the mail indication, clearly shows the irresponsibility of your organization effectiveness, how come you will blame a customer.

Initially when the complaint has initiated from our end, the battery is only 11 months old.
Because of your company's negligence in maintaining e-mails how come you can blame a customer. As per business policy, it is a crime from your end by committing something & not maintaining it especially the customer support e-mail addresses. These will be coming under the litigation issues. Please find the attached bounced e-mail sent on 9th April 2012.

Your response is unacceptable & please reply with the contact detail of your higher official pr otherwise I hope I should approach your grievance re-dressal team or Consumer court.



Thanking you
Gopinath Sankaralingam
Mobile:9176408895.

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