Complaint Details

Status	:	Closed
Complaint No	:	0004071/2013
Category	:	Consumer Goods
Date	:	04-04-2013
Subject Line	:	Empty Courier Box
Complainant	:	Shivansh Shukla
Address	:	23 Adarsh Nagar
Complainee	:	Myntra.com
Address	:

Complaint Details
I ordered a Casio G-Shock Watch from myntra.com with the order id MYC538332. I received the order on 2nd April and after opening the package, I found that the watch wasn't present inside. The invoice, the warranty card, the manual was there but the WATCH WAS MISSING from the package. I immediately contacted Myntra customer support and informed them about the whole matter. They told that they require 3 business days to process the request, but what should I do? I am being duped by Myntra.com and my money, Rs. 4676.00 is in vain. They are not responding properly, every time they state that we promised you of 3 days, please be patient. How a customer, who faced such a unscrupulous act react?

I request you to please initiate a probe and let me know ASAP.

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