Complaint Details

Status	:	Closed
Complaint No	:	0004121/2013
Category	:	Entertainment & Recreation
Date	:	08-04-2013
Subject Line	:	LED TV servicing
Complainant	:	Servicing a defecitive product
Address	:	Banaswadi,Bangalore
Complainee	:	Philips
Address	:

Complaint Details
Hi,
I am Saravanan Ponmudi. I bought a 40 inch LED TV on 22.03.2013 in Denmark and brought it to India with an international insurance.
I found it to be a defective product as it was not turning on at all.So I called up the customer care and registered a complaint on 25.03.2013.
A service engineer inspected the TV and said it has a problem in the Scanner PC and went back.
Then I had to follow up with the customer care so many times to understand how I can get this fixed.They have directed me to contact the service centre and I have spoken to them also without proper response(Dharsini electronics).They have aggreed to replace/fix my TV,but they have not come back after that.I have to call customer care everytime and have to follow up with this issue and start explaining from beginning everytime,but it seems no body is following it up thereafter.
Evenafter 10 days of regstering the complaint,no action was done towards fixing the issue.I am really frustrated with the service th Philips can provide in case of fixing a defective product.
It would be great if you could do something about it and help me in getting my TV fixed.

My complaint is registered with the contact number as 9880072984.

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