Complaint Details

Status	:	Closed
Complaint No	:	0004167/2013
Category	:	Telecom
Date	:	12-04-2013
Subject Line	:	Offer Activation Not As per advertisement from Company
Complainant	:	Manu Tyagi
Address	:	Metso Minerals India Pvt. Ltd., SP1-1 to SP1-13, MIA Industraial Area,South East Zone
Complainee	:	Vodafone India
Address	:

Complaint Details
I Purchased a new Nokia Lumia 820 on 7th April 2013 and there was a offer from Vodafone for 2GB data for 3 Months, and offer validity is uptil 30th April 2013.

The advertisement said activation in 48 hrs, my data plan was not activated and when I contacted the customer care support I was informed that this plan cannot be activated on my SIM as it is a CUG(Corporate SIM).
I have contacted Nokia and they said the offer is from Vodafone India and they only can activate this plan.
I checked for the terms and conditions for this offer and nowhere it was mentioned that this plan is not applicable for CUG SIM's.
Vodafone Customer care is suggesting that I should buy a new SIM card for to use the offer.
I do not want to use two SIM's, and would like to get this offer for 3 months on my SIM.
All the offers from Vodafone on many site say the same things about the activation on New and Existing Connections, but no where it is mentioned about CUG SIM. Company is hiding the information from the customers and saving the data plan from being used.
I am filing this complaint on behalf of all those people who have been ditched same like me by Vodafone India.

Thanks & Regards
Manu Tyagi

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