Complaint Details

Status	:	Closed
Complaint No	:	0004194/2013
Category	:	Consumer Goods
Date	:	13-04-2013
Subject Line	:	Incomplete delivery of online order
Complainant	:	Dr Samir Singh
Address	:	A-590, Palam Vihar
Complainee	:	Rediff.com
Address	:	www.rediff.com

Complaint Details
I ordered 3 books from rediff.com (order no. 7837433). Package contained only 2 books but the full amount was charged. I complained to the consumer service by email and got assured that it would be delivered asap. After 3 email reminders and one call to their helpline there is no resolution of the issue. Their last mail to me was 8 days ago in which they assured me of quick action. The entire transaction is now a month old and there is no sign of resolution.

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