Complaint Details

Status	:	Closed
Complaint No	:	0004224/2013
Category	:	Telecom
Date	:	15-04-2013
Subject Line	:	Tata Docomo Cheating customer
Complainant	:	Ananth S Iyer
Address	:	302 The Hermitage SHIVALAY CHSL
Complainee	:	TATA DOCOMO CDMA Prepay
Address	:

Complaint Details
Hi

I had done a SPV 38.

Plan Voucher Value in Rs 38 Talk Time Rs 0 Service Charge 33.82 Service Tax 12.36% (See attached screen shot)
All Local and STD calls at 1.2p/sec for 180 Days. After 180 days all Local/STD calls @ 2p/sec for lifetime.
Double Talktime on top up vouchers for 90 days (10/20/25/50/100/200). Validity : 90 Days
This was done on March 23 2013 for which I had never received any confirmation.
I had mailed to listen at least 7 different time with a relevant details. No Proper Response.
Today I did a TOPUP of Rs 100/- as per the said SPV I should have been credited with double talk time.
Instead I am being hairdresser by your non understanding non ethical customer service replying about the plan not valid for the number. The option recharge happens after the number is inputted if it is not applicable

why it is shown?
why was no revert saying the plan is not valid in previous 7 complaints

This is the service provide who challenges billing fault. what is this to be considered.

Thanks

Ananth S
9224233684


Re: Number 9224116050~~ M12950233 March 23 2013
Transaction Details
Your Number 9224116050
Recharge Amount(Rs) 38
Talk Time(Rs) 0
Transaction ID MICI2950897765

We did not receive any intimation of switch to SPV38.

Customer Service Reply

This is reference to your e mail regarding the concern of online recharge to your Tata Docomo mobile number 9224116050.

I would like to inform you that upon checking with our records no recharge has been found. In order to proceed with your complaint, we request you to revert us back with the recharge details of bank statement in a PDF format or by the below mentioned mandatory details to assist you better.

Bank Name:
Amount of Recharge:
Date and Time of Recharge:
Transaction ID(14 Digits):
Tata Docomo/Other Website:
Alternate Number:
Amount Deducted from Bank:


Re: Number 9224116050~~M12950233
Re: Number 9224116050~~M12971032

Re: Number 9224116050~~M12952434

Dear Mr. Sundaram,

Greetings for the day!

This is with reference to your email dated 24.03.13 regarding online recharge related for your Tata Docomo Mobile 9224116050.

I sincerely apologize for the inconvenience caused to you.

I would like to inform you that your concern has been forwarder to concern team. We shall revert to you with in 48 hours, Hence I request you to kindly bear with us during the interim.

For any further queries, please feel free to contact us on non Tata Docomo phones on 1860-266-5555 (toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Prabhakar,
TATA Docomo - Customer Service.


Re: Number 9224116050~~M12965849

The revert from our concern team, I would like to inform you that the below mentioned payment via transaction reference number MICI2950897765 for Rs. 38.00 has been updated on 25.03.2013 towards Phone number 9224116050.

Kindly note that, as the recharge benefits of Rs. 38 was not credited your concern has been forwarded to concern department. We are accorded it top priority and are expressively working towards resolving it at the earliest. We shall revert back with in 48 hrs. Hence we request you to kindly bear with us during the interim.

We are also accessible from non Tata Docomo phones on 1860-266-59037605247555 (toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Re: Number 9224116050~~M12966136


Dear Mr. Sundaram,

Greetings of the Day!

This is with reference to your email dated 25-03-13 regarding online recharge concern for your Tata Docomo number 9224116050.

I regret for the inconvenience caused to you.

As per discussion over call on 9224233684, I would like to inform you that your concern has been already forwarded to the concerned team and we shall revert to you with in 48 hrs. Kindly bear with us during interim.

For any further queries, please feel free to contact us on non Tata Docomo phones on 1860-266-5555 (toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Poornima,


Re: Number 9224116050~~M12952434


Dear Customer,

Greetings for the day!

This is with reference to your email dated 15.04.13 regarding recharge related for your Tata Docomo Mobile 9224116050.

I sincerely apologize for the inconvenience caused to you.

As per discussion over the call on number 9224116050. I would like to inform you that the recharge of Rs.38/- was not applicable for your number, Hence we are unable to process your request for refunds. Kindly check the same.

Kindly write back to us for further assistance.

For any further queries, please feel free to contact us on non Tata Docomo phones on 1860-266-5555 (toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Prabhakar,

TATA Docomo - Customer Service.


-----Original Message-----
From: ananth.s.iyer@gmail.com
Sent: 2013-04-15 16:19:33.0
To : listen@tatadocomo.com
Cc: null
Subject: Re: Number 9224116050~~M13236077
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hi

See the amount debited from my account.

Thanks
On Monday 15 April 2013 04:03 PM, listen@tatadocomo.com wrote:
Dear Mr. Sundaram,

Greetings of the Day!

This is with reference to your email dated 15-04-13 regarding recharge related concern for your Tata Docomo number 9224116050.

I sincerely regret for the inconvenience caused to you.

As per the discussion over the call on 9224116050, we request you to provide us the screenshot of Rs. 38/- offer which will help us to assist you further.

For any further queries, please feel free to contact us on non Tata Docomo phones on 1860-266-5555 (toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Shirisha. P,
TATA Docomo - Customer Service.


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