Complaint Details

Status	:	Closed
Complaint No	:	0004276/2013
Category	:	Others
Date	:	18-04-2013
Subject Line	:	Execution of trades without consent of client
Complainant	:	Nirupam Roy
Address	:	68 East Kamalapur, Dum Dum
Complainee	:	Nirmal Bang Commodities Pvt Ltd.
Address	:	Dl 78, Sector 2, Salt Lake City, Kolkata – 700091

Complaint Details
Respected Sir,

Myself Nirupam Roy having Client ID KLK1220 (Commodities) of Nirmal Bang Commodities Pvt Ltd (Dl 78, Sector 2, Salt Lake City, Kolkata – 700091).

On 19/03/2013, traded 6 Lot Gold (buy), 6 Lot Gold (sell) & 4 Lot Silver (buy), 4 Lot Silver (sell) without my permission between 3 p.m. to 6 p.m.

During this trade the total brokerage charged in my A/c of Rs. 4863.95 & SERVICE TAX,, STAMP CHARGES, TURNOVER CHARGES extra.

Immediately I informed Mr. Ajit Das (09433934440) regarding this matter.

On the next day I didn’t accept to receive the confirmation call regarding this Gold & Silver traded. On the same day (20/03/2013) Mr. Ajit Das came at my house and told me that it was software (Odin Diet) problem and the debited amount will be refunded. So. Plz. accept the confirmation and sign the traded confirmation paper.

I talked to Mr. Ritesh Goenka (Assistant Branch Manager - Mob No.: 09830096016) for the confirmation for refund amount. He assured me that it was software problem and the debited amount will be refunded and told me to accept the confirmation call on yesterday’s (19/03/2013) traded.

Then I took the confirmation call after his commitment regarding this Gold & Silver traded on 19/03/2013 and was waiting for refunded amount.

When I did not get amount within 3rd April 2013 as per committed by Mr. Ritesh Goenka (Asst. Branch Manager) then I have lodge the complaint to the Grievances of Nirmal Bang Commodities Pvt Ltd and withdrawing the entire balance.

I hope you will consider my complaint again and save from cheating of such type brokers in future.

Kind regards,

Yours faithfully,

Nirupam Roy
68, East Kamalapur,
Dum Dum
Kolkata - 700028
Mob. No. 9830535352
Client ID: KLK1220

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