Complaint Details

Status	:	Closed
Complaint No	:	0004314/2013
Category	:	Telecom
Date	:	21-04-2013
Subject Line	:	Unfair Trade Prcatice to extort money.
Complainant	:	Sanjeev S Oza
Address	:	25/A, Ghanshyam Complex, Belo Pirthamesh Hospital, M G Road
Complainee	:	Idea Cellular Limited
Address	:	Windsor, 3rd Floor, Kalina Santacruz (East) Near Mumbai University Kalina, Mumbai- 400098.

Complaint Details
Sanjeev S Oza
25/A, Ghanshyam Complex,
Below Prathamesh Hospital,
Dombivli West- 421202.
Tel.9322544941
Email: jalarammedicalstores@gmail.com

Harassment by Idea Cellular Limited.
Ref: Mobie Nos. 1).8691005006 2).8691005007 3).8691005008 4). 8691005009 5). 8691005010
Dear Sir,
On 26/2/2013 we have handed over full & final payment of above mentioned Idea Mobile numbers by cheque to official of Mobile Company Mr.Mahindra under official receipt No. 362670 dated 26/2/2013 & also in writing requesting for disconnection of mobile numbers immediately. Mr.Mahindra confirmed us that mobile numbers will be disconnected immediately and company will not raise any bills in future as we have made full & final payment at the time of surrender of our mobile numbers.
We were shocked when when we received new fresh bills , we immediately lodged complaint at Idea Cellular Gallery at Dombivli East & also sent emails .Instead of cancelling raised bills which are even generated after the surrender of mobile numbers , recovery agents of cellular company frequently started telephone calls , which are abusive , insulting causing undue harassment, mental & emotional tensions, inconvenience , agony , waste of time , discomfort & also defamation.
I add that cellular company is indulging in unfair trade practice, illegal means and extortive approach. It has grossly violated and continue to breach customer rights.
Even after number of emails to Nodal officer & customer care , company forcing me for payments of bills which are generated even after the surrender of our mobile numbers.
I here by request you to please raise our complaint with cellular phone company & do the needful in the matter.
Thanking you,
Yours faithfully,
Sanjeev S Oza

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