Complaint Details

Status	:	Resolved
Complaint No	:	0004349/2013
Category	:	Service Provider
Date	:	23-04-2013
Subject Line	:	torture and mental harrassment of a common man by tata motors
Complainant	:	Rajeev Bhan
Address	:	I-180, 4 Floor, Phase 1, Ashok Vihar
Complainee	:	Tata Motors
Address	:

Complaint Details
All Concerned,

I have a tata nano for more than a year, I have also got done the AMC for my Nano.

I had first given my vehicle to Pawa motors service station near 2 months back, the problem was that -

1. there was a screeching noise produced while applying the brakes and
2. when I used to apply gears they used to get stuck and very hard to bring back to neutral

they had not serviced it and had returned the vehilcle as it was given to them, I had made a complaint about the same at there center. I don't know what they did, but after a few days the problem again arised and I took it again to them and they again returned the vehicle as it is. This time I had to use the vehicle in the same condition as I didn't have the time from my office to take a leave.

When I tried to make a complaint about the same from the web site It came to my notice that the name of the dealer (Pawa Motors) doesn't exist in the scroll down of the Grievance Redressal Box (http://www.tatanano.com/customer_care.htm), and without selecting the dealer the complaint can not be made.

Then I called 18002097979, and made a complaint whose compalint number given to me is (1-18732425576). On 19 April 2013 I made this complaint and I had specificcally said that I want to talk to somebody from tata motors and not from any dealer service station. and exactly the opposite happened, I received a call (on 21 April, Sunday) from Narain Singh & sons Auth Tata Motor Service. My point is that they can get my number only when somebody from tata complaint department would have given to them, why couldn't that person talk to me first and understand my Grievance before providing my number to a service station.

Then I had told the above service station to pick up my vehicle from my house and deliver the same. There driver came and tells my dad to pick the vehicle in the evening as he will not deliver it, when this was told to me by my father I called up the service station and had to beg them to deliver. My question is doesn't TATA motors provide the facility to pick and deliver from the house of the customer then how did the driver from the service station can say that he will not deliver????

Then I had to call them back by 6 pm on sunday that when will be the delivery made they said that it will be made on monday.

then I received a call on monday and they told a verbal list of thing they will be doing on the vehicle, I asked that please tell me that whether anything of this will be paid or not, they said that they'll call and tell. No call received that day, and eventually I had to call in the evening that will I get the nano today, i.e. monday, and they replied "no", I'll get on teusday.

Today is teusday I received a call in the morning that certain things have been placed in the vehicle which are outside the coverage of the AMC and I will have to pay (which is without my permission, as I was never told about payble items), I asked what is the amount? they said that give me 5 minutes I'll tell. This conversation was done at 12:41 pm and I didn't receive a call till 13:23, then I called to ask the amount, the lady on the phone says that they will not talk to you as there having there lunch, I asked that please ask them what is the amount, she says they are not telling me, then I told to connect to the manager, and she replied that he is not willing to talk to you.


It's 3 days I don't have vehicle, even after owning a nano I have to use public transportation to go to my office !!!!

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