Complaint Details

Status	:	Closed
Complaint No	:	0004416/2013
Category	:	Consumer Goods
Date	:	28-04-2013
Subject Line	:	Deficiency of service by Starcj
Complainant	:	Surinder Jerath
Address	:	Flat No. 35-B, Sector 44-A
Complainee	:	Starcj alive
Address	:	Dr DB Marg,Lamington Rd,Grant Rd, E

Complaint Details
I wish to point out that starcj is a big fraud with online shoppers as starcj charge high rates and supply sub-standard products. There is no after sales service. They
do not register customer complaints. They never reply to customer emails about complainst of products.
I purchased one Jaipan Juicer from starcjonline for Rs.1319/- on 21.11.12 vide order no. 2012 11 17 041417.The juicer was defective.It did not work right from day one.Its motor was defective.
A complaint was made to starcj.They asked me to get in touch with Brand Supplier M/S Jaipan Industries, Mumbai.I contacted Jaipan Industries and told them about their defective Juicer. They advised me to contact their local Service Franchisee at Chandigarh, Mr. Jaspreet Singh of J K Refigeration Works, Phone No. 09815076200 for repairs of the product.
The Juicer was inspected by local franchisee in the first week of Dec., 2012.I was told that motor is defective and motor will be replaced after getting the supply of new motor from Jaipan Industries, Mumbai.
During the last 4 months I have made numerous personal visits to local franchisee, but to no avail. I have also made numerous calls to starcj , Mumbai and Jaipan Industries, Mumbai, but to no avail.The juicer has not been repaired so far. Neither starcj is refunding my money nor they are replacing the defective product nor they are repairing the defective product.There is deficiency of service by Starcj which has caused me lot of inconvenience. Mr. Ravinder Guge, Mr. Rama Kant, Mr. Huzaifa, Mr. Himanshu, Mr. Lachman and Ms. Bhawna of Starcj have been giving me false assurances on phone that my complaint will be resolved within a few days.But nothing has been done during the last over 4 months. One Mr. Nikhil Ambekar of Jaipan Industies, Mumbai, Phone No. 09223227777 has been telling lies to me during the last 4 months that motor has been sent to the service franchisee at Chandigarh. In fact, no motor has been sent to local franchisee so far. Starcjand Jaipan Industries, Mumbai have never replied to any of my mails dated 4.2.13,25.2.13, 15.3.13,23.3.13 and 3.4.13
I feel that starcj is a big fraud with online shoppers.

I attach 2 files- copy of my purchase bill and a copy of my last email sent to starcj.
Sincerely,
Surinder Jerath
Flat No. 35-B, Sector 44-A
Chandigarh-160047
Mob. No. 9814510490

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