Complaint Details

Status	:	Closed
Complaint No	:	0004539/2013
Category	:	Telecom
Date	:	02-05-2013
Subject Line	:	POORPRODUCT AND SERVICE NOKIA LUMIA %@)
Complainant	:	ranjan tiwari
Address	:	ALLAHABAD
Complainee	:	NOKIA
Address	:

Complaint Details
Nokia lumia : a substandard product with poor service and workmanship
I wish to share my extremely disheartening experiences of purchase of poor and substandard Nokia Lumia 520 product and its extremely poor service backup. I have purchased this model of Nokia set on 12 Apr 2013 from Nokia show room in Shipra mall in Ghaziabad( U.P.). The set looked very attractive but started giving problems from the day one and now I am cursing myself for purchasing this bogus product. I want to share the story of my agony with all the consumers who are planning or have in their slightest / wildest imagination some plan to purchase this product.
My Agony
(a) The set screen was getting blank time and again. I thought that battery may be getting loose. I tried to open the back panel but it was a difficult task as no slot for opening was available. Somehow I opened it and re-positioned the battery. The set worked for some time and then again the problem occurred.
(b) Opening of back panel is a herculean task and since the problem was persisting I tried to open it and in the event landed up in damaging the screen. I immediately rushed to nearest Nokia care centre in Kota (where I was for some personal work) on 15Apr 2013. They sympathized with me and charged me with 2500/ bucks with a smile. I paid the amount in the hope that they will be able to rectify the defect and replace the screen.
(c) My real agony began when they handed over the set to me on 19th Apr 2013, with another set of problems without rectifying the original ones. The set used to go blank just after dialing any number. Moreover the original problem of loose battery persisted. I again went to the care centre and handed over the set to them.
(d) The care centre could not rectify the defect in the stipulated time and asked for more time as the set has a defective sensor which was not available. I remained patient and agreed as I was still a believer. After repeated broken promises of delivery date they told me to collect the rectified set on 02 May 2013. However to my utter surprise they told me that they have not been able to rectify the defect. I returned the set to them and lost all hopes and patience. The defective set is lying with Kota Nokia care centre and I am sure the defect is beyond repair.
Lesson learnt and advice to all prospective buyers
I have committed a blunder of purchasing a new product which was nor proven with consumers. I advice you all not ever go for purchase of Nokia lumia 520 cell-phone.
What I want from Nokia
I have waited patiently for twenty days and the Nokia service centre has played with my patience to their entire advantage. I have asked them to replace this set with new one which they have bluntly refused and have not promised to rectify the defect either. I simply want this set to be replaced with new one as they can keep on experimenting with reapirs of the defective set.
Options before me
To approach consumer forum for reddressal of my grievances.
Nitya Tiwari D/o Ranjan Tiwari. 9435501584
Complaint Details
ESN 35591005281565, Recipt no 6510, Service Id 110I7298

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