Complaint Details

Status	:	Closed
Complaint No	:	0004587/2013
Category	:	Others
Date	:	06-05-2013
Subject Line	:	Received faulty product and poor service when replacement is due.
Complainant	:	Kedarnath Advankar
Address	:	A-4/201, R.M.M.S., Opp. Vijaya Bank, Anand Nagar Road, Dahisar- East
Complainee	:	Indiatimes Shopping/ A2zshipping
Address	:

Complaint Details
I placed an order with India times on 7th April. I received the said order on 16th of April. It was a mobile Karbonn S5 titanium. within 48 hours i did realize that the product is faulty. Hence i took it to borivali service center of karbonn on 19th April and confirmed that the handset was dead on arrival. They issued me a DOA certificate on 20th April, which i sent to India times on 23rd April. After numerous calls and follow ups finally they gave me the address where i had to ship the faulty product with DOA letter. It is delivered to the given address on 1st of May and till date there is no response from Indiatimes. Recently i have received an email from indiatimes asking me the proof of dispatch. The service is extremly poor. Now i have already paid them the complete amount and i also dont have any product in hand, top of that i have also paid 350/- Rs shipping charge to ship this product.

I have attached:
1. Order sheet.
2. DOA letter copy.
3. Shipment details.

Please address.

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