Complaint Details

Status	:	Closed
Complaint No	:	0004604/2013
Category	:	Others
Date	:	07-05-2013
Subject Line	:	Order cancellation
Complainant	:	NAVEEN MEHTA
Address	:	HOME DECOR PLOT-294, PHASE-1, INDUSTRIAL AREA
Complainee	:	Indiatimes Shopping
Address	:	Online Shopping Portal

Complaint Details
This is for your kind information that I have purchased an air conditioner from Indiatimes Shopping on April, 28th, 2013against order id-3002262719. To my utmost surprise on the very next day i.e. on 29th of April the order has been cancelled by the site for the reason not known to me and I had been intimated about that and furthermore I was assured by their executive that the full refund of the same will be credited to my credit card account in two days. It is very unfortunate to say that the same has not yet been credited to my credit card account. When I contacted the customer care I was not given satisfactory answer about the refund which is but obvious mandate in these cases when the company is not able to dispatch the stuff , they should have done the same immediately without harassing the customers. Moreover if they are not having sufficient inventory , why do they confirm the orders and take the payment online. Some action in form of penalty should be initiate against the online shopping company in favor of the customers. Waiting an early and favorable response from your side regarding refund of full amount and compensation there off.

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