Complaint Details

Status	:	Closed
Complaint No	:	0004684/2013
Category	:	Consumer Goods
Date	:	12-05-2013
Subject Line	:	False Promise of 30 Days Replacement Warranty
Complainant	:	False Promise of 30 days Replacement Warranty
Address	:	pune
Complainee	:	Infibeam
Address	:	Ahmedabad

Complaint Details
Dear Team , I purchased a mobile through Infibeam last month.
Immediately within next 1 hour after receiving the handset, I realized a fault in that handset.I immediatesly lodged a complaint to Infibeam.
Their team never contacted me back, rather I contacted them & reminded them about this complaint 3-4 times.
Finnaly after 25 days- they suggested me visit the service center & collect the recommendation letter from their about the problem in the handset.
I did that.
Now, Infibeam team is saying that - they will only repair my handset, because manufacturer is saying that it has passed 7 days.
As per infibeam Policy - They have written in theri web site iin BOLD letters about the promise of - "30 days replacement Warranty".
Now they are doing this with me.
I am going to file a complaint in consumer c ourt against them.
If your team can help me in this matter- It would be helpful.
Thank
Rishi Goyal
8087000973
Pune
Order No 10495989

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