Complaint Details

Status	:	Closed
Complaint No	:	0004692/2013
Category	:	Computers & Accessories
Date	:	12-05-2013
Subject Line	:	Apple iPhone Misleading Advertisement
Complainant	:	Naman Dalmia
Address	:	2A, D-318, Sector 10,
Complainee	:	Apple India Pvt. Ltd.
Address	:	19 Floor, Concorde Tower C, UB City No 24 Vittal Mallya Road

Complaint Details
Date: 12th May, 2013

Apple India Private Limited Published an advertisement on Page 1 and Page 2 regarding the iPhone 4, 4s & 5 exchange offer where in a smartphone (as per the predefined list) can be exchanged and any of the iPhones 4, 4s & 5) can be purchased.

Upon visiting the retail outlets and authorised stores in Noida, U.P all the retailers and authorised sellers refused to honor this scheme stating that this has been taken back by the company and that they have received an email from the company, not to honor this scheme for the customers. In the paper advertisement there was is a website mentioned by name "www.infibeam.com" from where the same offer can be availed. Upon visiting the website the website provides an exchange offer on iPhone 4 & 4S wherein as per the Apple India Pvt. Ltd., the scheme was taken back.

The showrooms which refused to honor the scheme were as under:

a) Apple Authorised Reseller (Great India Palace Mall, Noida)

b) Mobile Store (Great India Palace Mall, Noida)

c) Globalit LifeStyle Technology Store pvt. ltd.(Apple Authorised Reseller, Sector 18, Noida)

Attached is the image of the paper advertisement and the website screenshot which display the offer on iPhone 4S.

This advertisement if displayed on Newspaper should have been honored by the company or at-least a news should have been spread to the user regarding the wrong article. Also if this scheme was taken back by the company it should also have been taken back from the website. This is completely misleading for the end user and would require strict actions on the company.

The same advertisement was published on 11th May and 12th May with the same scheme. If the company claims that the advertisement was wrongly displayed then it can't be for two consecutive days. If it was realised that the advertisement was wrongly displayed on the 11th May on the newspapers then the same shouldn't have been displayed on the 12th May 2013 instead an apology should have been printed.

I need this to be addressed as soon as possible.

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