Complaint Details

Status	:	Closed
Complaint No	:	0004714/2013
Category	:	Service Provider
Date	:	14-05-2013
Subject Line	:	Very poor service by Reliance broadband
Complainant	:	Ganesh Srinivasan
Address	:	12, block d, apt g2, lakshmi priya apt,3rd cross street ,dhandeeswaram nagar, velachery
Complainee	:	Reliance communications
Address	:	Reliance House no. 6, Haddows Road, Nungambakkam,

Complaint Details
Plan: Reliance 1099 Thunder plan
Since I got go this internet connection there has been very frequent internet service disruptions.
In March no internet for continous 15 days and in April another 8 days continous. Now on an ongoing basis I hardly get internet for 3-4 hrs a days with very frequent service disruptions.Complaints are closed without proper resolution and without informing me.No information to the customerabout any Outage and the resolution time.No feedback mechanism to address customer grievances.

Also from billing perpective,so far I have not received a single paper bill for payments.All the bills have been only through mails and SMS inspite of my repeated requests to send me the paper bill by sending them mail and calling the customer service.


Very frequent internet service disruptions. Currently I hardly get internet for 3-4 hrs a days with very frequent service disruptions.complains closed without informing customer.no feedback process

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