Complaint Details

Status	:	Closed
Complaint No	:	0004717/2013
Category	:	Telecom
Date	:	14-05-2013
Subject Line	:	Sony Xperia Miro Not Repaired/Replaced Under Warranty Tough Promised
Complainant	:	Avishek Bazar
Address	:	188/185 B L saha Road
Complainee	:	Kalpataru IT Retails Pvt Ltd
Address	:	105 EMALL, 1st Floor, 6 C R Avenue

Complaint Details
Bought a Sony Xperia Miro ST23i on 15/10/12 and the handset stopped supporting Sims and Headphones on 8/03/13. I duly submitted complaint on service centre named "Kalpataru IT Retails Pvt Ltd(An authorised Sony Service centre), 105 Emall, Kolkata-72", and they processed it for servicing on 16/03/13 with a Job No. W113031601915 and Ticket Id. 13031601915 Now, what should be the maximum days to repair a mobile? 7 to 15 days enough or not? I waited and called them again and again and they did not replied to my query and was unable to provide any information about it and started giving excuses. I called the official customer care too a few times, they took several time periods to solve my issue but no resolution provided. Today it is 14/05/13 , it is been 1 month and 28days I submitted my phone to service centre and no solution has been provided. Recently they called about replacing my phone with a low cost handset than the one I own and i refused. I want a replacement of my mobile as well as the extended warranty that I deserve. They called me recently from their headoffice that my handset will be replaced but alas, no further proceedings. gone to the service centre several times but returned bare hand.

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