Complaint Details

Status	:	Closed
Complaint No	:	0004739/2013
Category	:	Consumer Goods
Date	:	16-05-2013
Subject Line	:	Defective Product received from Rediff - Rediff is not replying on E-Mails or Phone call about its replacement
Complainant	:	Mukesh Kumar Sharma
Address	:	B-4 First Floor, Shatabdi Enclave, Near Hindon Vihar, Sector 49
Complainee	:	Rediff.com / Rediff Shopping
Address	:	Online Shoping Website - http://shopping.rediff.com/shopping/index.html

Complaint Details
Hi,

My order No. was 7984924. I have purchased 4 tier adjustable shoe rack from Rediff shoping and i received it in defective state. I contacted service desk of Rediff and they have replacement policy for defective products. But they are not replying on my e-mails or phone calls. Every time i call they said that we are sending mail but i haven't yet received any mail or call from them. I have even given product feedback on there website but they are still not replying on that. As per my conversation with them i even send pictures of defective product to them. But still they are not replying and saying that we will replace this. I am attaching all the email and Picture of defective product. Please take a strict action against them

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