Complaint Details

Status	:	Resolved
Complaint No	:	0004802/2013
Category	:	Entertainment & Recreation
Date	:	21-05-2013
Subject Line	:	Fraud - Not Recharhing the account - after 10days of payment - No Time Guarantee
Complainant	:	Jacob George
Address	:	C6/9 - Sahyadri Apartments, Plot 5, Sector12
Complainee	:	Sun Direct TV Pvt Ltd
Address	:	urasoli Maran Towers, 73, MRC Nagar Main Road, MRC Nagar, Chennai - 600028, India

Complaint Details
Dear Sir,

It is with tremendous frustration, we have to write the email. we have an account with Sun Direct for their cable service(Account details below). we have made a payments to Sun Direct by their listed IVRS mode on May 11th 2013(debited in credit card on 12th May 2013). Sundirect call centre(011 3940 7575) is unable to give us definitive timeline on when the recharge will be credited and is treating me without contempt to my well being.

I am a heart patient(already had 2 bypass surgeries), I am frustrated by the poor service and contempt shown by Sun Direct team to solve my problems leading to stress.

I would like your esteemed agency to take the issue with Sun Direct and provide me a solution by making Sun direct penalise 100,000 INR transferred to my account for their contempt to my request and causing stress to my healthy well being.

Account Details:
Customer ID:CR-8651009
Smart Card Number:42765818648
Region: Delhi

Payment Details:
Recharge Amount: INR 499
Date of Payment: 11th May 2013.
Mode of Payment : Sun Direct IVRS + Credit Card
Authorisation Reference: 067309
Transaction Code: D60
Card Type - HDFC - VISA

Sun Direct Complaint Number: 1-8339386205

If this problem is not addressed, Surely Many Sun Direct customers in India would face this issue (Loss of financially meaningfull Time, Loss of Health Due to Stress).

I am writing this complaint to help myself and fellow customers to avoid such issue.

At your disposal for any questions, proofs.

Best regards,

Jacob George.

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