Complaint Details

Status	:	Closed
Complaint No	:	0004807/2013
Category	:	Consumer Goods
Date	:	21-05-2013
Subject Line	:	Item not supplied full advance payment
Complainant	:	Ashwani Kumar Prasher
Address	:	# 603, PEC Campus, Sector 12, Chandigarh - 160012
Complainee	:	www.timtara.com
Address	:

Complaint Details
I placed an order online for Inalsa Multimix Hand Blender with www.timtara.com on 31.3.2013 with payment of Rs.1595 through credit card. Order was confirmed by timtara.com via e-mail reproduced below:
Your timtara Order Confirmation‏

Team timtara (info@timtara.com)Add to contacts 31-03-2013
To: akprasher@hotmail.com


Hi Guest,

Thank you for your order.

Your Transaction #10183389 has been confirmed and is being processed.

Here is the summary:

Transaction Id : 10183389
Order Date: 31st Mar 2013 04:33 pm
Payment Mode: Credit Card / Debit Card / Net Banking

Order No. PRODUCT OFFERS UNIT PRICE SHIPPING CHARGES TAX QUANTITY UNIT DISCOUNT TOTAL PRICE DELIVERY TIME
10415056 Inalsa Hand Blender Multimix(REDBAG2079)
None Rs. 1,895 Rs. 0 Rs. 0 1 Rs. 300 Rs. 1,595 Delivery Within 3 Weeks
Total

Rs. 1,595
Shipping Address:
Ashwani Prasher
H No 603, PEC Campus, Sector 12
Chandigarh, CHANDIGARH 160012
India
Mobile Number: 9464266085

Bill Raised to:
Ashwani Prasher
H No 603, PEC Campus, Sector 12
Chandigarh, CHANDIGARH 160012
India
Mobile Number: 9464266085
You can visit http://www.timtara.com/account.php?action=order_status to view your order status and to contact us regarding this order.


If you do find any of the above information incorrect, please feel free to call us on 9555321321 (10:00 A.M-6:00 PM, Monday-Friday).

On checking the order status a few times, it showed "Awaiting Shipment" till the site started saying that "the website was being upgraded and we shall be back soon".However now the site has stopped working. Nothing has been received and there is no way to know what is going to happen in the wake of reports that the founder of timtara has been arrested.

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