Complaint Details

Status	:	Resolved
Complaint No	:	0004831/2013
Category	:	Consumer Goods
Date	:	23-05-2013
Subject Line	:	Non delivery of product after advance payment
Complainant	:	Vikas Mehta
Address	:	403, Apollo Building. Raheja Acropolis CHS 1. Deonar Pada Road
Complainee	:	Snapdeal.com
Address	:

Complaint Details
I ordered a refrigerator online from snapdeal.com on May 12th, 2013 and made the full payment in advance. Order Number 988111295

The promised delivery date was May 15th. I have been calling their customer service since the 15th and on every occasion, I am given a new complaint number stating that they'll get back to me within 24-48 hours.

Subsequently, I was sent a link to their courier company GATI COURIERS and as per their status the ASSURED DELIVERY date was 17th May,

Still nothing arrived.
After which, I have been calling the customer service of BOTH snapdeal and Gati abd each party has been putting the reason for delay as the other party.

I have made several requests and complaints at both parties and as of today, I still haven't received the product.

My complaint is on TWO counts
1. Despite several follow ups, I have still not received the product
2. The vendor did not bother informing me of the delay even once on their own and even after several follow ups, I only got false assurances without any action.

This is peak summer and in this heat, I am forced to live without a refrigerator that has caused serious inconvenience to my entire family.

I would urge the court to take serious action to discourage such irresponsible business practices
Thank you

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