Complaint Details

Status	:	Closed
Complaint No	:	0004837/2013
Category	:	Telecom
Date	:	24-05-2013
Subject Line	:	MADE THE PAYMENT BUT NUMBER IS STILL DEACTIVATED
Complainant	:	PRADEEP KUMAR
Address	:	24/190, NEAR JAIN MANDIR,BRAJRAJ NAGAR,BHARTHANA ETAWAH. 206242
Complainee	:	RELIANCE TELECOMMUNICATION
Address	:

Complaint Details
I HAVE A RELIANCE GSM NUMBER 8882575951 POSTPAID NUMBER.
I BOUGHT THIS NUMBER FROM RELIANCE WORLD AT VIKAS MARG,PREET VIHAR DELHI.(110092).
ALL THE THINGS ARE GOING WELL BUT SUDDENLY ON 16th.--MAY.--2013 MY STD SERVICES IS DEACTIVATED BY RELIANCE COMMJUNICATION, WHEN I CONTACT TO CUSTOMER CARE THEY TOLD ME IT IS DUE TO NON PAYMENT AND I DID THE PAYMENT OF Rs.1000 AGAINST THE BILL OF Rs.765 AND THEY TOLD ME THAT AFTER 3 HOURS YOUR STD SERVICES WILL RESUME FROM THE TIME OF PAYMENT OF THE BILL. I DID THE PAYMENT ON 17th.MAY AT 12:45PM. AND MT STD SERVICES IS NOT RESUME TILL 8PM OF THE SAME DAY WHEN I CONTACT TO THE CUSTOMER CARE THEY TOLD ME THAT YOUR REQUEST HAS BEEN FORWARDED (REQUEST NO.3283379830) AND YOUR SERVICES WILL RESUME AFTER 3 HOURS.
nEXT DAY ON 18th.MAY.--2013 THEY BLOCKED MY LOCAL CALLS ALSO AND WHEN I TRY TO CONTACT CUSTOMER CARE MY CALL IS NOT CONNECTED TO THE CUSTOMER CARE, WHEN I WRITE A MAIL TO RELIANCE CUSTOMER CARE THEY REPLIED MY THAT MY NUMBER IS BEING TERMINATED.AND VISIT OUR NEAREST BRANCH.
WHEN I VISIT THE BRANCH THEY TOLD ME THAT THIS NUMBER IS TERMINATED AND IF YOU WANT TO GET YOUR NUMBER BACK THEN YOU AGAIN ISSUE IT AS A NEW NUMBER.WITH 250 SECURITY DEPOSIT AND THEY ARE NOT AGREE TO REFUND MY ALREADY DEPOSIT MONEY AND ADDITIONAL AMOUNT AGAINST MONTHLY BILL.
BUT I AM NOT GETTING ANY PROPER REPLY FROM RELIANCE THAT WHY THEY TERMINATED MY NUMBER WHEN ALL THE THINGS (ADDRESS VERIFICATION REPORT IS POSITIVE AND I GOT THEIR BILL ON MY BILLING ADDRESS.
I AM FRUSTRATE GOING AGAIN AND AGAIN TO THE RELIANCE WORLD.

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