Complaint Details

Status	:	Closed
Complaint No	:	0004848/2013
Category	:	Service Provider
Date	:	24-05-2013
Subject Line	:	Panasonic service
Complainant	:	prashant kumar
Address	:	E-201
Complainee	:	Panasonic
Address	:	sector 11, noida

Complaint Details
Hello Sir,

I have purchased a panasonic cube 1.5 ton ac on 26/05/2012 . I have register a complaint on 20/05/2013 regarding the ac is not cooling and fan speed is very slow and the complaint no is 099420 . After registering complaint the next day one person from panasonic service center (Sec 11 noida) came and told me that the are is no gas in the ac and he will be come tomorrow and fill the gas.

the next day he did not come so i called him and he told me that next day in the morning he will be definitely fill the gas. The next day i have again waited that person whole day but he did not came. I called him lots of time but every time he told me that he is on the way .

After that i called him panasonic service center manager and asked my problem and he told me that tomorrow the problem will be solved.

Now one more day past and no result, so i decided to go to panasonic service center on sector 11 noida.

In the evening i have reached to service center and asked my problem to the person . he told me that the person is in the area on my home and he will be reached in 30 minute there, so i have asked him the reason for the delay. He told me that he needs the approval first before filling the gas and yesterday (23/05/2013) he gets the confirmation from the company , so today in the evening your problem will be solved.

So i back to my home and waiting for that person but no one is come.

i called him back to the person who told me that the person is on the way but i shocked when he told me that when he told me that he can not fill the gas because company rejects the complaints. He also told me that he can not fill the gas do whatever you want.

My ac is in under warranty and i am facing such kind of problem. I really very unhappy and unsatisfied with the service with the panasonic.

AI also complaints to call center many times but no result.

please solve my problem .


Thanks & regards,

Prashant

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