Complaint Details

Status	:	Closed
Complaint No	:	0004918/2013
Category	:	Telecom
Date	:	30-05-2013
Subject Line	:	no response after taking security amonut
Complainant	:	no response after taking security amount
Address	:	sf 1. plot no 182 sector 4 vaishali
Complainee	:	vodafone
Address	:

Complaint Details
i had registered for changing my vodafone prepaid mobile number 9953430350 to post paid on 3rd may.2013. there concerned person came the next day to collect the required certificates and security amount. as per the company's policy the number gets activated in 6-7 days. i patiently waited for a week but after getting no response from them i called the customer care. there they said that a postpaid dept cannot do anything about it. i called the person who came to collect the documents. he gave me another number 9873914709 which is ankur's number from vodafone. ankur told me that my id wasnt clear hence i require to send him a new id. firstly, there is no way that you reply to your customer after 17 days ie 20th may and that too i had to call him rather he calling me and telling me about it. even after this i didnt complaint and mailed him my id. now its been almost a month now ie 30th may and there is still no response from any concerned person from vodafone. vodafore care also doesnt supports and keep on telling that they cant do anything.

i would like to lodge an official complaint against both vodafone services and ankur (9873914709) and sue vodafone for negligience and tempering customer's mental status.

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