Complaint Details

Status	:	Closed
Complaint No	:	0004934/2013
Category	:	Service Provider
Date	:	01-06-2013
Subject Line	:	non-refundable of money
Complainant	:	manish kumar singh
Address	:	delhi
Complainee	:	tikona digital network
Address	:	2nd Floor, 'Corpora', L.B.S. Marg,

Complaint Details
Dear Sir/ Mam,

Myself, manish singh. Customer id -1106074516. had given request for shifting of connection on 24th april. After 10 days, a person with cell no. 9654458571 came at our home. He told me that service seems not feasible, but he will try and said also if service wont be available, money will be returned according to my usage. But, after that day, he didn't came . Now i was chasing him for three days. I was not being attended by any of your representative. Then on 12th may, I again called on customer care no. 18002094276 and requested for service. Then a representative with cell no. 8586996405 called me. But he told me that he can't come because he is from gurgaon. He told me that service may not be feasible in your area. Even nobody really checked the connection. Then on 12th may, i requested for disconnection. After 20 days, i got reply. but there is no indication for return of money. Please find the mail attached-




((From: "Tikona.update@tikona.in"
To: manishsn88@yahoo.com
Sent: Friday, 31 May 2013 4:05 PM
Subject: Full and Final Amount CalculationThis is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Mr. MANISH KUMAR SINGH,

As per your request for termination of Tikona broadband User ID 1106074516, registered against your name, your service has been terminated

Mentioned below are the Full and Final Settlement details for your Account no. 117565796:

Amount Payable : Rs.00/-
Non - Usage Period : Rs.00/-
Waiver for Non-Usage Period : Rs.00/-
Balance Amount Payable : Rs.00/-

In case you have not returned the CPE, please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company, for reasons attributable to your action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans.

We request you to surrender the CPE at the earliest failure to which you may receive legal calls for payment & device recovery. Ignore if CPE is already surrendered.

You may contact our ISP co -ordinator to return the CPE , details given below Sanjay Khan9716699752

In case you have any query please feel free to contact us on toll free number 1-800 209 4276 or you can also write to us on customercare@tikona.in.

Regards,
Customer Care
Tikona Digital Networks))



Please help me and suggest a way to file a case against this company. I am ready to file the Case. so, Please suggest.

Regards,

Manish Singh
+91 75033 96912

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