Complaint Details

Status	:	Closed
Complaint No	:	0004986/2013
Category	:	Telecom
Date	:	06-06-2013
Subject Line	:	Customer harassment and Fraud
Complainant	:	Deepti Srivastava
Address	:	Pune
Complainee	:	Tikona Digital Networks
Address	:	'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West)

Complaint Details
I bought a broad band connection last year from Tikona Digital Networks. The service was so bad that i called the customer care to discontinue my service. They did not do so even after repeated calling for a week or so.

I also sent them an email to stop the service and refund me the money for the few months advance deposit that they had taken from me. But they kept sending me monthly bills.

after a few months there technicians came and took away the company hardware and got a release receipt signed. Even after that the bills still kept coming for another 5 months or so.

After a year now I get a call from a very rude guys who threatens to file a suit against me in Delhi, unless i pay the outstanding amount of Rs. 400. Mind you I have taken the service in Pune, Maharashtra and Delhi has no jurisdiction in the matter. ( I am a law graduate).

Today again a got a call from an Advocate A.P. Singh from Delhi Civil Court, at least that's what he said his name was. He said he is about to file a suit against me for an outstanding sum of Rs. 780.

The company is an absolute fraud. The customer harassment is wide spread. I know a few people in my locality itself who have faced a similar problem with Tikona Digital Networks.

I want a refund of my money as well as compensation for this harassment. Other wise i will file a criminal complaint against this company and its representative who have been harassing me.

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