Complaint Details

Status	:	Closed
Complaint No	:	0005045/2013
Category	:	Telecom
Date	:	12-06-2013
Subject Line	:	Incorrect Billing
Complainant	:	Suneel Wattal
Address	:	11-D, Dhruva Apartments, Sector 13, Rohini
Complainee	:	Bharti Airtel
Address	:

Complaint Details
This pertains to Bharti Airtel Landline & Broadband connection : Phone no 011-42048017, Account No 12246362.
My bill dated 3rd May depicted a payable amount of Rs 1171.50, which was cleared vide a payment of Rs 1172 (receipt no 67040177 dated 3rd May). Surprisingly. the June bill depicts a payment of Rs 160/- only. When I called Airtel customer service, I was told that someone else's cheque for Rs 1012 had bounced and they have erroneously debited me for that. I may mention here that all my payments are made through credit card, so the question of a cheque bounce doesn’t arise.
Over the past one week, multiple calls and mails to Airtel have proved futile, as their call agents are not smart enough to even understand the issue. Five Service requests (33621508, 33687404, 33716514, 33731480, 33829618) raised by me have been closed with a remark – “Customer Educated”.
They continue showing an outstanding of Rs 1012 in their records.

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