Complaint Details

Status	:	Closed
Complaint No	:	0005110/2013
Category	:	Consumer Goods
Date	:	18-06-2013
Subject Line	:	Defective handset by Samsung
Complainant	:	Defective handset from Samsung
Address	:	E-107,opp. Ghiya Hospital,Siddharth nagar, Malviya Nagar, Jaipur 302017
Complainee	:	Samsung India Electronics Pvt Ltd
Address	:	2nd, 3rd & 4th Floor, Tower C,Vipul Tech Squre, Old Golf Road, Gurgaon Sector-43, Gurgaon - 122002

Complaint Details
I had ordered one Samasung Galaxy Quattro I8552 at India times shopping ( Online Shopping webportal of TOI Group) the firm is registered in the Name of A2Z shopping Limited. the invoice number is a2z/13-14/N/ DL / 11302845 & invoice Date is-6/06/2013.

My order was delivered on 8/06/13 in after noon.It was gifted by me to My father so it was a joyous moment in family. After few days it was observed that option key button of mobile hand set was not illuminating. Hence it was taken to service center( on 13/06/13) where they demanded the invoice, since we were not carrying the Invoice copy hence we approached the Service center next day(14/06/13). Where they told us that it will take 8-10 days as part is not available.

We had Approached the Samsung Office but finally they have refused to change the hand set saying that please read the policy" we can change the set only if it was reported in service center in 7 days of Invoice.

My Submission is that I had received a Defective handset of Samsung Compnay why i should get this gadget repaired & use a repaired set when we have payed 15000/- hard earned cash.

Secondly their policy doesn't mention that what if Customer received the phone late due to online purchase.

More over Help Line of India times shopping says that they will replace handset if Samsung Declares the Handset " Dead On Arrival"

Regards,

Anupam Sankhla
98293-11173

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