Complaint Details

Status	:	Closed
Complaint No	:	0005136/2013
Category	:	Telecom
Date	:	21-06-2013
Subject Line	:	Vodafone 3G Internet Subscribed but No 3G accessibility by SIM
Complainant	:	Nitin Garg
Address	:	2180/2, Shadi Khampur, new Delhi -110008
Complainee	:	Vodafone India
Address	:

Complaint Details
Dear Sir,

I am a prepaid customer (Mobile No - 08447581442) of Vodafone. I have subscribed to 3G Internet - 300MB on 15-06-2013 by Etopup.

I am suffering from the following issues
1. That even after recharging my SIM with 3G pack my sim is not showing 3G network.
2.That have complained many times on 198, 111 & 9811098110, but none of the customer care executive is able to register my complaint.
3. That Customer Care Executives are cutting my Call after listening to my problem.
4. That I have called 4 times on 20-06-2013 to Vodafone Care, All customer care executives are have different opinion about my problems. Some of them are say that 3G Services are not activated on my phone, Some are cutting my calls, Some are saying send "ACT 3G" to 144, Some are configuring my internet settings which are already configured, Some are saying saying that 3G services are activated on my phone. This simply shows that CCEs are making fun of customers and are harassing them.
5. That I have also suffered from the same problem last month also and also complaint to Nodal Officer last month.
6. That even after paying for 3G services i have not been provided 3G services. This is prime facie evident from the above that this is a case of Fraud & Mental Harassment by Vodafone India and i am entitled to refund of amount paid for the period for which i have not given 3G services.

Keeping in view the aforesaid problems, i request you to register my complaint and resolve as soon as possible.

Regards,

Nitin Garg,
Contact No - 08447581442
R/o 2180/2, Shadi Khampur, New Delhi -110008

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