Complaint Details

Status	:	Closed
Complaint No	:	0005154/2013
Category	:	Consumer Goods
Date	:	22-06-2013
Subject Line	:	LPG not delivered, Very poor customer service
Complainant	:	LPG not distributed
Address	:	802, 2nd Flr, 4th Main, Rajajinagar 2nd stage, Bangalore-560010
Complainee	:	Anmol Bharat Gas distributors
Address	:	20, 1st Main, Kamalanagar, Bangalore-560079

Complaint Details
Respected, To whomsoever concerned.

Anmol bharat gas distributor - Gas distribution, Very poor customer service

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sudeep.iyer on Jun 22, 2013
ANMOL BHARAT GAS DISTRIBUTORS (Bharat Gas agency distributor) is a gas agency distributor having its office at Kamalanagar, Bangalore.

I have been a subscriber to their service for a year now. I have booked for refilling the gas and have sent booking sms via from the registered mobile. Besides being 15 days timeframe to deliver (booked on 9-June-13), these agency people have been very rude and have abused me for my regular visit for taking the delivery.

Today (22-June-13), they have declined to deliver the gas distribution to my premises and have asked me to collect the same in person.

This is against the rule of carry a gas container and the rule says that they have to deliver to the customer at the door step, Why that they are declining? They are even declining to supply as my residence is not in their limits for delivery.

Me questioning with them has no effects or results that I gained. It has been very hilarious on my part for getting subscribed to such agency or for such service provider. This is not just my voice to raise this concern / complaint; it has been a cry of others also at this agency.

Their customer service personnel’s are very abusive and rude, no commence in addressing the issue / related matters. Delivery is hopeless.

Kindly help !

My interest is not to punish any individual; our interest is customer engagement and relationship.
In my opinion, this agency’s license should be cancelled and the service provider should take the customer’s in confidence to hold company’s reputation.

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