Complaint Details

Status	:	Closed
Complaint No	:	0005169/2013
Category	:	Consumer Goods
Date	:	24-06-2013
Subject Line	:	Not Replacing handset in Guarantee Period
Complainant	:	Rattan Chopra
Address	:	2074 Rani Bagh
Complainee	:	Chroma
Address	:	C-10, Mahatma Gandhi Rd

Complaint Details
I bought SONY XPERIA SOLA handset on 13th Jan 2013 from Chroma Rajouri Garden, and I am facing issues with this since day one.
My concern is that I am been sold a faulty handset.
I am facing lot of issues which I have shared with Chroma Store Rep Akhil and been 3-4 times to sony service center at Janakpuri aswell.
Every month this handset has some problem and I cannot fight for repair of this.
Handset is in warranty, and I was assured by Chroma and Sony that they will replace the handset, but now they are refusing.
I am been given no help and handset is now in a dead condition.
I need your help to sue them and get this replaced with a new cellphone.
Please help.
IMEI # 352264056177070

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