Complaint Details

Status	:	Closed
Complaint No	:	0005175/2013
Category	:	Consumer Goods
Date	:	24-06-2013
Subject Line	:	Fraud and delay in service
Complainant	:	Christopher
Address	:	plot # D11, KK nagar, Gadhamguda village
Complainee	:	Whirlpool of India Ltd
Address	:	M/s Whirlpool of India Ltd Plot No. 40, Sector 44,

Complaint Details
Hi Sir, I am Christopher from Hyderabad, My refrigerator was not working so i gave complain to customer service, they sent the technician but he could not figure out the issue and later said issue might be with panel box and need a replacement,i said ok, however next day it started working fine and same day eveing tech with came with the new panel since it was working fine i said no and opted for Annual maitainace scheme by paying 1640/- (this cover replacement and maintaionce repairs of the item for one year)/. After a week the problem resurfaced again and i gave compliant but tech turned after 3 days only to say that part is not in stock, and after another 2 days he turnns up at my place (20th june) with couple of panel boxes only to say that they are not compatable and promised to replace within 2days(23rd june) so i called today only to hear that part is still not in stock and will take another 4 days.

My point when i was not in AMC part arrvied very next day but when i am in AMC they have taken close to 8 days.
Kindly hepl me...Thank you very much

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