Complaint Details

Status	:	Closed
Complaint No	:	0005179/2013
Category	:	Consumer Goods
Date	:	24-06-2013
Subject Line	:	Indiatimes Shopping/Godreg Deliver Damaged Product after 2 Months of Order
Complainant	:	HARSH PRATAP SINGH
Address	:	6 ANUPAM NAGAR EXTENSION
Complainee	:	TIMES INTERNET LIMITED
Address	:	a2zShopping Limited, Top Floor, 10, Darya Ganj, New Delhi-110002, India.

Complaint Details
Dear Sir,
I had purchased Godreg Direct Cool Refrigerator for 14,399/- (Excluding Discounts) from Shopping.indiatimes.com on 31 March 2013 (ORDER NUMBER 3002172143). I order the Product on 31 March 2013 (ORDER NUMBER 3002172143). Earlier Merchant Claim that they shipped product by HCR Courier (AWB:GAD-87586) as per the Shipment details receive from Merchant, on 11 April 2013.

The Shipment Details of Indiatimes was Fake/Wrong as they delivered me product on 25 May 2013 from ICMS TRANSWAYS PVT LTD. Shipment was booked on 9Th May 2013 and after a lot of call and followup from me, after Indiatimes given me the correct shipment details on Phone, The product delivered to me on 25 May 2013.

The delivery Person did not allow me to check and open the product at time of delivery. After delivery, I found the Product is seriously damaged and is of Different Color (I order product in Red color, They shipped me Garden Silver Color) and also having other problems like FM antenna not working. I complaint to Merchant same day of Item delivery. After 2 days of Complaint, they call and email me in Afternoon time, to send images of damaged product that too on same day by end of day. After some followup, as i was not free to shoot images on that day, they email and call me and said me that they will close my complaint if i am unable to send them images on by next day (Company who is delaying shipments, replying to complaints in 2 days or more, expecting customers to shoot and send images in within 6 Hours). I sent them images by next day on May 28, 2013. They also send me confirmation email that they receive the images.

Now after 1-2 days, they ask me to contact Godreg Helpline and book complaint. I book complaint (Complaint/Call No. 12905732763) on 20 May 2013. After 10-11 days their service person came for inspection only. Their service center peoples denied to replace product and they say they dont have facility and authorisation to replace product while Indiatimes peoples were saying that Godreg will replace product.

Now, its 24 June 2013 today, after wasting enough time, money and energy with these companies, I am not in recipt of an new and working product as per my satisfaction.. Its almost full summer over and my family is living without Refrigerator...

Please take some appropriate action against Merchant and Refund my money with Interest...


Thank You..

Harsh Pratap Singh

ORDER NUMBER 3002172143
EMAIL - harshpratap2005@yahoo.co.in
Mobile - 9981425113, 9479395793

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