Complaint Details

Status	:	Closed
Complaint No	:	0005187/2013
Category	:	Consumer Goods
Date	:	25-06-2013
Subject Line	:	Harassment caused to refund Security Deposit + Balance
Complainant	:	Parveen Dang
Address	:	Pune
Complainee	:	NMC Piped Gas Ltd.
Address	:	Nav Maharashtra House, 4th Floor, 43, Shaniwar Peth, Opp. Shaniwar Wada, Pune - 411030

Complaint Details
I was using piped gas from NMC piped gas in my house and always paid regularly for the bills. The

deposit money was also with NMC as part of normal process.
I gave disconnection request in Jan 2013 after speaking to them, and this was through a letter

for disconnection. Nobody cared to respond to that letter.

I called them 3 times in Jan 2013, 2 times in Mar 2013, 3+ times in May

With these calls I was able to get the disconnection done somewhere in Feb-Mar timeframe but to

my surprise had to give another application asking them to refund my deposit back.
This sounded weird as when we get disconnection done, why will they need another application for

just refund of my deposit.

Anyways, even after this application and continuos phone reminders (I spoke to a person named

Sagar who acts as owner of the company) I was just getting false promises from Sagar. He was even

not concerned about way to talk to customer and was very rude. He sometimes even disconnected the

phone without giving any explanation as to why it takes 2-3 months to refund the deposit amount.

He even said words like "mujhe aapse subah baat karke apna din kharab nahin karna"


Overall view
Pathetic company
Works like a government organization
Too much paperwork required for smallest of things
Rude behaviour towards customer


They never even compensated me for wasting my time and efforts and keeping my money with them for

months.

Imagine if they do this to all their customers they earn huge interest on their money and that

works for them.

AVOID THIS COMPANY.

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