Complaint Details

Status	:	Closed
Complaint No	:	0005235/2013
Category	:	Telecom
Date	:	28-06-2013
Subject Line	:	Losses because of Airtel
Complainant	:	Connection stopped
Address	:	202, GH.20,SCh.54,Indore
Complainee	:	Airtel
Address	:

Complaint Details
I am registering this complaint against Airtel which is becoming fraud day by day. I am having a broadband connection of Airtel. My connection was done about 7 years ago. I have many complaints from Airtel regarding their Internet speeds because they give very bad speeds in high prices. None of the Airtel plans seems to be attractive. But earlier Airtel was good company when I did the connection. My complaints were not very important till 26 / 6 13 when suddenly without any notice Airtel switched off our Internet connection and outgoing of landline. On complaining they told that we have not paid our bill which was actually paid. Then we went to office of Airtel for registering our complaint they told that somebody named Nidhi Sharma has taken a connection by our address and her bill was due which costed around Rs. 3000. When we told that we don't know any Nidhi the Airtel office members did'nt cooperated with us. Although after waiting 2 or 3 days they resolved our problem. But the complaint is that the period since Airtel disconnected our Internet and Landline. We suffered huge losses. We have done Internet Banking and for operating our accounts we went to cyber cafe's. Also we suffered huge discomfort and problems. Airtel is not going to do any discount in the bills for the period the Connection was cut. We also suffered huge losses in business because we were unable to do e-tendering. The mpeprocurement website can only work on a PC which has a company certificate installed in it. The certificate can be installed once in a pc thus it was impossible for us to do e tendering on cybercafe's. This lead to a Business loss of about 10000 Rs. Also the Airtel customer care is not toll free if we call from a Mobile as Outgoing was disabled in landline. We kept complaining on mobile and this lead to a huge losses in mobile bills. The Airtel customer care charges at about 1.5Rs. / min. We complained 2 days by calling about 10 Hours. The customer care is worse because they tell to keep the mobile on hold and the mobile stays on hold for 2-2 hours. What I want is refund in all these aspects from Airtel and discounts in the bill.

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