Complaint Details

Status	:	Closed
Complaint No	:	0005241/2013
Category	:	Consumer Goods
Date	:	28-06-2013
Subject Line	:	Mobile given for handset display service damaged in service center
Complainant	:	Mahesh Jain
Address	:	Flat # 202, Bhavani Enclave, Venkatrao Nagar Colony, P.G. Road
Complainee	:	Samsung India Ltd
Address	:

Complaint Details
This is regarding the Mobile of model GT-I9300. with serial Number RFIC65G1Y0Y IMEI : 353719055207243.

I have given the mentioned handset for service on 11th of May, 2013 first time and it was noted that there is a display problem. The said handset was returned to me due to unavailability of spares at the service center.

I have handed over the handset for replacement of display again on 12th of June on receiving call from customer service.

Till now my handset was not returned and after many follow ups and on talking to the ASM of Samsung MR. Anupam, today(28th June), i got an update from Mr. Anupam that the display of my handset is in broken status which i have handed for service only for display blinking problem in a working condition and the job sheet available with me also mentions the issue as "Display Blinking" only and there is no issue of Physical damage also mentioned in Jobsheet. I have taken a photo of my handset shown to me in service center today 28th June 2013.

I am being cheated.

Details :

Service Center : Mobile World ( Near paradise, Secunderabad, India Phone 040-40445591) - Service center has now ceased to operate

Handset Presently is shifted to a new service center opened today in Ameerpet, Hyderabad where i am shown a broken display handset.

New Service Center Details : Mr. Manoj : Mobile : 9052002345
Samsung ASM : Mr . Anupam (Mobile : 9908716868)

Compalints also sent to Samsung CEO Office and Executive Team from contact us page available in Samsung Website

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