Complaint Details

Status : Closed Closed
Complaint No
 : 0005279/2013
Category : Consumer Goods
Date : 02-07-2013
Subject Line : Misrepresentation and no service
     
Complainant : Jaideep Bhoosreddy
Address : A-2, Tower 7, New Moti Bagh Colony, Shanti Path, Chanakyapuri, Near Netaji Nagar
     
Complainee : Nokia
Address :

 

Complaint Details
I had bought the Nokia BH-505 Bluetooth headphones with the intention of using it with running. They market this product as sweat-resistant, rather as the only sports Bluetooth headset. Due to my college schedule I was unable to use it until holidays. But only after one run, the device stopped working. Now, I took it to their Nokia Priority center and told them to repair it and I will pay for the cost. They refuse to repair it, saying if the device is under warranty it is replaced otherwise. They said they only repair phones. It is a Rs. 3000 headset, costlier than many phones in the market. They should at least repair it for a cost. They say that either see if it gets repaired in the 'black' market or throw it off, it is useless now. I am feeling very cheated and betrayed. I had saved up money to buy it and they couldn't care less. The only reason I bought Nokia instead of any other brand was because I trusted that their device won't go bad. Had I taken any other brand I would have at least been able to have it repaired and still be under warranty because others give the standard 12 months warranty. It went on their support site and found a big list of consumers facing the same problem as me.
http://discussions.nokia.com/t5/Accessories-Car-Phones-and-Other/BH-505-Problem/td-p/711437

Please help me if at all possible.

Replies

Date: 2013-07-31 15:38:11
Subject: Nokia_Misrepresentation & no service_hope it help
Reply: Nokia care centres at Delhi:

N.R.I. Communication
Care Center, Recycling point
Address: O-9,1st Floor Lajpat Nagar - 2 , Delhi, India
Phone: +918130923232


Star Communications
Care Center, Recycling point
Address: 488/7, Opp. Nanki Gurdwara, Dilshad Garden , Delhi, India
Phone: +919891614353


Sheetla WLL services
Care Center, Recycling point
Address: Old Delhi Road, Opp. Plaza Solitare, Sector-14 , Gurgaon, India
Phone: +919810111190



Service and communication
Care Center, Recycling point
Address: A-180, Sukhdev Nagar Market, Kotla Mubarakpur, Opp. Defence Colony 110003, New Delhi, India
Phone: +919899672190


Saksham services
Care Center, Recycling point
Address: A1/1, Acharya Niketan, Mayur Vihar Phase 1 , New Delhi, India
Phone: +919213177777


One Touch Communication
Care Center, Recycling point
Address: Bunglow No. 2, West Patel Nagar, Metro Pillar 229 , Delhi, India
Phone: +919811597888


Net Dot Solutions Pvt Ltd
Care Center, Recycling point
Address: 5A/1, Opp. Tilak Nagar Police Station, Metro Pillar 492, Tilak Nagar , Delhi, India
Phone: +919871196105


Manav Communication
Care Center, Recycling point
Address: Hall No 4, A3-DDA Market, Paschim Vihar 110063, Delhi, India
Phone: +919711438729


Maa Communications
Care Center, Recycling point
Address: 13 Shankar Vihar, Opp. Metro Pillar 72, Vikas Marg 110092, Delhi, India
Phone: +919560347676


Instant Solution
Care Center, Recycling point
Address: 522/3, Devi Palace, Opp. Raj Cinema, Prem Nagar, Old Delhi Road 122001, Gurgaon, India
Phone: +919999557777
 

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