Complaint Details

Status	:	Closed
Complaint No	:	0005298/2013
Category	:	Consumer Goods
Date	:	03-07-2013
Subject Line	:	Mobile not received after payment
Complainant	:	Ajai Thakur
Address	:	42,Agroha Nagar,near sheeba hotel
Complainee	:	Infibeam.com
Address	:	Infibeam.com 9th Floor,A-Wing, Gopal Palace,Nehrunagar

Complaint Details
I bought a mobile on 27 April 2013 from www.Infibeam.com. I was sent a degraded mobile.The specification shown on their website didn't match with the mobile sent to me from the very next day I sent them a message of complaint.After several complaints they demanded the mobile back through bludart courier.I followed the instructions and sent it back to them.I sent the mobile on 14 May 2013 and they claim to receive the mobile on 18 May 2013.Since then I have been waiting for the mobile with true specifications.I contacted them several time by calling on their Customer Care Division and have Sent them 3 Emails but they are not responding to me.This shows that they cheated me.I want either my money or the mobile with true specification.

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