Complaint Details

Status	:	Closed
Complaint No	:	0005314/2013
Category	:	Consumer Goods
Date	:	05-07-2013
Subject Line	:	Non refund of wrong product delivery
Complainant	:	Divya Khanna
Address	:	E-3 Sector-41 Noida
Complainee	:	FashionAndYou
Address	:

Complaint Details
Non refund of wrong product
Order no 3105771

I ordered a pair if jeans online. I was sent the wrong size. When I complained, I was asked to return it and told that they will issue me a full refund.
On June 14th, a courier person from VDeliver Courier took the parcel from my house. Ever since then I have been following up with fashionandyou regarding status of the returned product.
They say they have not received the parcel.
They ask me to provide snapshots of the wrong size jeans and the courier receipt, both of which I sent.
After that they have stopped replying to my email.
Every time I call them they tell me very politely that they have escalated the issue and someone will contact me within 72 or 48 or 24 hours. Till date noone has called me.
I am really disgusted with their pathetic service.
I have been receiving excellent service from myntra, jabong etc. And I was so surprised to discover that fashionandyou is nothing like them. In fact it seems they do fraud.
Could someone tell me how I can get this resolved?
Divya

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