Complaint Details

Status	:	Closed
Complaint No	:	0005318/2013
Category	:	Banking
Date	:	05-07-2013
Subject Line	:	icici direct - Refund of amount deducted incorrectly by ICICI bank.
Complainant	:	Sandeep Bindra
Address	:	5th Floor, Logix Techno Park, Safenet infotech ltd. Sec 127
Complainee	:	ICICI Direct
Address	:

Complaint Details
My relationship manager Mr. Abhishek Tyagi(Noida branch) came to my office 3 weeks back to activate my account. There he did a sample trade and activated my account. Thereafter he told me that he would lower my brokerage and make it to 0.3 from 0.6, which was default. He called me several times for this as he had made some request while i was out of station. Two weeks ago week he came to my office and lowered the brokerage after doing the changes he communicated that Rs. 50,000 + Service charges would be deducted from my account. After that i told him please revert the changes as I do not want to block Rs. 50,000 from my cash account. After giving him numerous call he informs me that it would take 2 days to do so, but that didn't happen.

Exact amount is: 56,180.

I contacted everybody from ICICI customer support to my relationship manager but nobody is giving me any clear response. The customer care has raised 2 SR's for this with no resolution. When one SR's resolution date ends they raise new SR.

SR no's are as follows:
1. SR 273624602
2. SR 274538024

I even spoke to customer care head Mr Vineet who gave me email-id: headservicequality@icicidirect.com. On writing the email there, I get no response not even an acknowledgement. My relationship manager is now avoiding my calls who got me in this mess in the first place.

This is getting really frustrating, I see no resolution in sight to this. ICICI bank doesn't believe in the concept of acknowledgements or care about replying to anybody's mail.

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