Complaint Details

Status	:	Closed
Complaint No	:	0005330/2013
Category	:	Non-Compliance
Date	:	07-07-2013
Subject Line	:	NON DELIVERY OF PROMISED ITEM
Complainant	:	AG NAIR
Address	:	42 FERNSON APARTMENTS
Complainee	:	HOMESTYLE INTERIORS PVT. LTD.
Address	:	LEVEL 3, OBERON MALL, KOCHI

Complaint Details
I HAD PURCHASED A "SPACEWOOD - CHEST OF DRAWERS" (COLOUR WENGE) FROM HOMESTYLE INTERIORS PVT LTD AT OBERON MALL, KOCHI ON 29 MAY 13 VIDE THEIR SALES ORDER NO. 466. THE ITEM WAS PROMISED TO BE DELIVERED ON 01 JUN 13, HOWEVER WAS NOT DELIVERED. AFTER REPEATED CALLS, I WAS INFORMED THAT MY ORDER HAD ARRIVED IN THE WRONG COLOUR. FURTHER, THE WRONG ITEM WAS DELIVERED UNDER THE ASSURANCE THAT THE CORRECT ITEM WOULD BE DELIVERED WITHIN THE WEEK. HOWEVER, I AM STILL WAITING FOR THE SAID PURCHASE.
I eMAILED A FORMAL COMPLAINT TO THE FIRM ON 13 JUN 13, AND RECEIVED REPLY IN WHICH I WAS ASSURED REDRESSAL BY WAY OF DELIVERY AT THE EARLIEST, HOWEVER I HAVE NOT RECEIVED ANY COMMUNICATION FROM THEM SINCE.
I HAVE THE PURCHASE ORDER AND RECEIPT ALONG WITH COPIES OF THE EMAILS SENT AND REPLY RECEIVED THEREOF. KINDLY ADVICE ME ON THE COURSE OF ACTION I CAN TAKE.
THANKING YOU IN ALL SINCERITY.
AG NAIR.

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