Complaint Details

Status	:	Closed
Complaint No	:	0005345/2013
Category	:	Consumer Goods
Date	:	08-07-2013
Subject Line	:	Unresolved product problems since over 2 months
Complainant	:	Rohit Lalwani
Address	:	409/a, Mangalwar Peth, Barne Road, Pune
Complainee	:	Samsung India
Address	:

Complaint Details
TO WHOMSOEVER IT MAY CONCERN

Its has been my most regretted decision to purchase Samsung products and I assure you I shall deny and never ever recommend Samsung products to anyone. Infact not only your company products, services and communication is pathetic but also in denial of what actually all customers feel.

We would like to bring to your kind notice complaint nos. 8443513630 (Registered on 17th May, 19th June and 20th June 2013 respectively: Yet unresolved) and complain nos. 8454134561 (registered on 8th June, 2013: Yet unresolved). None of these problems have been solved yet inspite of regular follow-up. We have now come to the final crossroads of filing a complaint in consumer court against your organization for supply of poor quality products and no support provided as per documentation.

Infact since last 2 weeks I have been writing emails to CEO’s desk but till date I have not received any solution. The customer care has simply stopped following up. We have yet not received any reply regarding any of our pending problems from any concerned representative. The customer care by themselves cancel the customer complains without the consent of the customer.



This is our last respite to write and bring the matter to your kind notice if you are not aware of the same. We hope you would take the required action and spare the effort of arguing the matter in a court of law.


--
Rohit Lalwani
Ph:+91 9850509366 Email:lalwani.rohit@gmail.com

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